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About Us

Our Story

WHO WE ARE

 
Currently, there are countless NDIS providers available in the market, with the same services we offer at Support & Care Alliance. But what makes our organisation different from them and suitable for you? Our Founder & Director and team members have worked for some of the largest disability organisations in Victoria. Our team members have worked in both Government and Private disability organisations across Victoria, with a combined experience of more than five decades among them. So, your support needs are covered. We know the ins and outs of NDIS, where to seek a third-party service you may want and how to customise a support plan that meets your needs. We will go above and beyond for our participants to assist them in achieving their long-term or short-term life goals.

We aim to get to know you first, we will come to you, sit with you, listen to you, understand your proposed goals and match you with experienced staff members to assist you in achieving your goals and living life to the fullest.
During our first initial meeting, we will endeavour to make sure that we create a scene for the best relationship that will guide us through the month and years while we work with you. We take pride in our communication skills, we will understand all your individual needs, preferences and what you hope to achieve. This would facilitate how we design your individualised support, needs and care to achieve better outcomes in your unique situation.  

We recognise the uniqueness of your situation. 
Every individual and every family are very different. Not everything works for everyone. So, you will be supported by personalised, flexible and appropriate team members who deliver services that cater for your unique needs. You will never be in a crowd; your individualism will be fully respected and preserved.
We focus on the life you want!

Meet our specialists

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Dr. Patricia Francis

Petient Coordinator

Dr. Ana John

Dental Implant Specialist

Dr.John Doe

Dental Surgeon

VISION 

Our vision is to deliver excellent service and support to people with disabilities where they can say, "I am a valued member of my community". We also aim to deliver excellent and affordable services to people living with disabilities in our community. We work in partnership with different stalk-holders and allied health professionals to deliver tailored services to our valued participants. Having worked as disability support workers, and personal care assistants in various aged-care facilities and hospitals, our members come with immersed experience in the healthcare sector; that will cater for all your needs, care and support.  

MISSION 

Our mission is to make progressive differences in the life people we support living with disabilities. We assist our participants to live independent lives, be valued members of their community and participate in activities of their choice. At the core of our services, we defend, respect, advocate and uphold the rights of our customers living with disabilities.

Our Values

 SUPPORT OUR
      PARTICIPANT'S RIGHTS                             
We encourage people we support to have the right to participate in the economic cultural, engaged with their pairs, political and spiritual live of the society as they may choose.  
                             
CONNECTION                   
Trust builds relationships. We strive to work together with people we support to achieve the same gold. We connect with our customers, their families and friends. Work with partners and the community, data and stories.
                             
FAIRNESS
Our customers come first. We attempt to build relationships by treating them equally and exhibiting integrity across open and honest communication.
                             
CHOICE                   
We encourage our customers to make their individual choice and we are committed to fully supporting their choices.  
                             
RESPECT                   
We treat our customers with dignity, sensitivity, courtesy and value their diversity. We are also committed to respecting privacy and confidentiality of information and treating customers’ complaints seriously.  
                             
EXCELLENCE               
We provide quality services to our customers and ensure that their individual needs are fully met. We work with your plan and maximise your NDIS benefits and experience.  
                             
COMMUNITY INCLUSION
We support our customers to be fully active independent members of their chosen community.
                             
ACCOUNTABILITY
We have clear objectives, work in a transparent manner & are committed to fully accepting responsibility for their decisions. We are open to the appropriate scrutiny from the people we support & the general population.