Our Person-led supports

At Support & Care Alliance, we promote a relationship base model that put you at the centre of how you want to be supported. Our responsibility is to professionally provide the service or services you have requested with the utmost care, dedication and accountability. You will always be the centre of your life’s decisions. Your partnership with us will open up a world of possibilities; that will be beneficial to you and your family members. Our team members will support you to set your goals, learn to make the right decision that favours your interests and solving problems to live the life you want to the fullest.

These decisions include; how, when and where your support is delivered, what and who is delivering your support, and what is included in your support system.

Your support is designed with you and will be about you. While we co-design the supports and services you need, you and/or your family members will be fully involved in the process. These tasks may involve asking you a set of targeted questions in order to fully understand your needs and support.

Examples of the questions will be:

What do you want to do, learn, and achieve?
What do we need to do to support you to do, learn, and achieve your goals?
Who are the people with the right expertise to engage to support you?
What resources do you want and need?
What can we change and plan for, so you can reach your full potential?

At Support & Care Alliance, we have specialised knowledge about the NDIS; based on our experience. We can design plans that support your goals and support needs. Tell us what you want, and we will model plans that include all your support needs. Working with you and people close to you, such as family members, and staff. We will match your support with your unique circumstances, preferences, culture, gender and personality.

We will match you with the right workers. Your team of support staff members are very important as much as the support they provide to you.

Before we assign support workers to you, we will have a formal discussion with you and ask a series of questions about what qualities and skills you want in your support staff. Based on the information we receive from you, maybe you probably want a staff member from a cultural background, ethnic group or even a staff member with the same interest and values you have. Also, you will probably need a support staff with a car that can accommodate your wheelchair while he drives you to the shops or in the community and takes you on your outings in the community. At Support & Care Alliance, our person-led approach will make you the centre of designing your support plans. This means that you can select staff members you want to work with you, based on your needs and their experience.